Terms of service

1. Orders

Please make sure your name, phone number, delivery address, product selection, and customization details are correct before placing your order.

Customized products are made specifically for you and generally cannot be returned or exchanged.

2. Custom Photos

By uploading photos, you confirm that you have permission to use them. Decorium is not responsible for copyright or ownership issues related to customer-uploaded content.

3. Payments & Cash on Delivery

We accept the payment methods shown at checkout, including Cash on Delivery (COD) where available.

By placing a COD order, you agree to accept and pay for the order when it is delivered. Please do not place an order if you are unable or unwilling to receive it.

4. Delivery

We aim to deliver orders within 2–3 business days. Delivery times may vary due to courier delays, weather, holidays, or other circumstances beyond our control.

Customers are responsible for providing an accurate delivery address and contact number.

5. Returns & Damaged Items

Customized products, sale items, and gift cards are non-returnable.

If your order arrives damaged, defective, incorrect, or with a production issue, please contact us within [24/48 hours] of delivery with clear photos/videos. We will review the issue and may offer a replacement or suitable solution.

6. Order Changes & Cancellations

Because customized orders may enter production quickly, changes or cancellations may not be possible after production has started. Contact us as soon as possible if you need to make a change.

7. Website & Content

All Decorium branding, logos, images, designs, text, and website content belong to Decorium and may not be copied or used without permission.

8. Changes to These Terms

Decorium may update these terms when necessary. Updated terms will be posted on this page.

9. Contact Us

For questions or concerns:

Decorium
📧 Email: decorium.pk10@gmail.com
📱 WhatsApp/Phone: 03254936260

Thank you for choosing Decorium — made with care. ❤️